Confirming your identity

We need to see a valid photographic driving licence or passport when you apply for finance.

We're working on being able to accept other options for proof of identity. In the meantime, if you do not have a photo driving licence or passport, this means you’re unable to apply for an IKEA Finance Services loan.

If your computer has a built-in camera, go to your browser settings where you should be able to select to allow the browser to access your camera. This is usually within Privacy and Security settings.

If you don’t have a camera on your desktop computer/laptop, or are having problems with the camera, you'll need to use a smart phone with a built-in camera to complete the application. You don't need to make a new application on your phone, just download the IKEA Financial Services app and log in to your account. There you'll be able to see the application and continue where you left off on the desktop.

If you're using the app you'll need to allow camera access in your phone settings.

We need to see pictures of your ID as part of the checks we carry out to assess applications for finance.

If you’re using the app, you’ll need to allow camera access in your phone settings.

If you are unable to provide pictures of your ID, we will not be able to process your application.

The pictures of your ID need to be clear, good quality images to pass our checks.

• Try to use your mobile phone camera if possible.
• If you’re using the app, you’ll need to allow camera access in your phone settings.
• Check you’re in a well-lit room. If the photos are too dark, they will not pass our checks.
• Avoid using the flash, as the glare can make the image unclear.
• Take the picture on a flat surface and make sure all corners of your ID are in the frame.
• Hold the camera/phone parallel to your ID.
• Make sure the screen rotation feature is unlocked on your phone before taking the picture.

We may need you to take more photographs of your ID or face. This could be because the pictures were unclear. 

Please make sure:

• you follow the instructions on screen
• your ID/face is clearly visible and the only thing in the photograph
• you take the photographs in a well-lit room - if the photos are too dark, they will not pass our checks
• if possible, avoid using the flash when you take a picture of your ID - the glare can make the image unclear
• you place your ID on a flat surface and make sure all corners of your ID are in the frame when you take the picture
• you hold the camera/phone parallel to your ID.