Your application
Need some extra support?
If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help.
Help Centre
Frequently Asked Questions
Verifying your details
Issues with verifying your email address or mobile number
Confirming your identity
No identity documents, issues with taking photos of your ID
Referrals, rejections and declines
What happens to referred applications, how to appeal
How the loan works
Information about how to apply for and shop with loan
