Help Centre

Frequently Asked Questions

Your application

Need a little extra help?

At Ikano our specialist team are here to offer extra support if you need it. Contact our support team here.

Verifying your details

Issues with verifying your email address or mobile number

Identity check

Confirming your identity

No identity documents, issues with taking photos of your ID

Identity

Referrals, rejections and declines

What happens to referred applications, how to appeal

Referral icon

How the loan works

Information about how to apply for and shop with loan

Cash loan

Entering your details

Finding your address, why we ask about income, Direct Debit errors

Apply icon

Understanding your application

Soft searches, hard searches and credit scores

Question mark

Signing your agreement

Agreement won't open, cancellations, making your decision

E-signature

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