Help Centre

Frequently asked questions

Your account

Need a little extra help?

At Ikano our specialist team are here to offer extra support if you need it. Contact our support team here.

Question about your purchase?

IKEA Finance Services

Question about your purchase?

If you have a question about a particular product, delivery or returns, please contact IKEA directly.

Accessing your account

How to access, reset your password, unlock your account

Padlock

Repayments

Paying extra, changing bank details, missed payments

Cash

Cancellations, complaints, claims

How to cancel your agreement, make a claim or complain

Sad icon

Get another loan

How to get a new loan when you're already a customer

Signature

Managing your account

Updating your details, terms and conditions, credit balances

Smartphone

Spending your loan

Accessing your virtual card, how to spend your loan

Basket

Worried about paying?

We're here to help of you're struggling to repay your loan

Customer service

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