Help Centre

Frequently asked questions

Your account

Need some extra support?

If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help.

 

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Question about your purchase?

IKEA Finance Services

Question about your purchase?

If you have a question about a particular product, delivery or returns, please contact IKEA directly.

Accessing your account

How to access, reset your password, unlock your account

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Repayments

Paying extra, changing bank details, missed payments

Cash

Cancellations, complaints, claims

How to cancel your agreement, make a claim or complain

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Get another loan

How to get a new loan when you're already a customer

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Managing your account

Updating your details, terms and conditions, credit balances

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Spending your loan

Accessing your virtual card, how to spend your loan

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Worried about paying?

We're here to help of you're struggling to repay your loan

Customer service

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