Help Centre

Frequently Asked Questions

Your application

Need a little extra help?

At Ikano our specialist team are here to offer extra support if you need it. Contact our support team here.

How the IKEA Family credit card works

How to apply for and shop with your IKEA Family credit card

Verifying your details

Issues with verifying your email address or mobile number

Identity check

Confirming your identity

Identity documents, issues with taking photos of your ID, or taking a selfie

Identity

Referrals, rejections and declines

What happens to referred applications, how to appeal

Referral icon

Entering your details

Using the address finder, why we ask about income

Apply icon

Understanding your application

Credit locks, credit searches, credit scores, Open Banking

Question mark

Signing your agreement

Agreement won't open, cancellations, making your decision

E-signature

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