Help Centre

Frequently Asked Questions

Your application

Need a little extra help?

At Ikano our specialist team are here to offer extra support if you need it. Contact our support team here.

Issues with verifying your email address or mobile number

Identity documents, issues with taking photos of your ID, or taking a selfie

What happens to referred applications, how to appeal

How to apply for and shop with your IKEA Family credit card

Using the address finder, why we ask about income

Credit locks, credit searches, credit scores, Open Banking

Agreement won't open, cancellations, making your decision

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