Help Centre

Frequently asked questions

Your credit card account

Need a little extra help?

At Ikano our specialist team are here to offer extra support if you need it. Contact our support team here.

Question about your purchase?

IKEA Finance Services

Question about your purchase?

If you have a question about a particular product, delivery or returns, please contact IKEA directly.

Accessing your credit card account

How to access, reset your password, unlock your account

Padlock

Repayments

How to pay, payment dates, changing bank details, missed payments

Cash

Cancellations, complaints, claims

How to cancel your agreement, make a claim or complain

Sad icon

Card and PIN

Activate your card, change your PIN, report lost/stolen

Managing your credit card account

Updating your details, statements, credit limits

Smartphone

Spending with IKEA Family credit card

Where can I use my card, how do I use with a digital wallet, transactions

Basket

Worried about paying?

We're here to help of you're struggling to repay your credit card

Customer service

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