Accessing your account

You can log in to your online account by selecting the login link in the top right corner or by downloading the IKEA Financial Services app.

• Make sure you are using the correct link to the online account or app and that you have a good phone signal.
• If you are having trouble logging in via our website, instead download our IKEA Finance Services app and try again.
• Check that you have entered the verification code digits in the correct order. If you ask for a new code, any other codes sent to you will no longer work, so always use the last one sent to you.
• It can take up to 30 seconds to receive the verification code, you’ll need to wait the full time before you click the 'resend OTP' on the screen.
• Deleting browser history and cookies might help.
• If you have a new phone number since you made the application, you need to update this on your account. If you still have access to the old phone number use this to get your verification code; if not, please contact our Customer Service team on 0333 155 4646

Make sure you have a good phone signal, or you may not receive the text message.

If you haven't received the text message within 30 seconds, click ‘resend OTP’ on the screen.

If you have a new phone number since your account was set up, you need to update this on your account. If you still have access to the old phone number use this to get your verification code; if not, please contact our Customer Service team on 0333 155 4646

Please check you've entered the digits in the correct order.

If you selected ‘resend OTP’ on the screen, please make sure you enter the code from the most recent text message or email.

When you ask for a new code, other codes that were sent to you will no longer work.

Go to the login screen and click on Forgot your password?

You'll need to reset your password to unlock your account.

Go to the login screen and click on Forgot your password?