Managing your account

Account FAQs

  • What can I see in my online account?

    You can see your:

    • balance and recent transactions
    • agreed monthly payment
    • regular payment due day.

    Log in to your account

  • Where can I see my terms and conditions?
  • When will I get my statement?

    We'll send you a statement every year. We'll let you know when it's available in your online account.

    Remember, you can see your recent transactions anytime in your online account.

  • How do I update my contact information?

    Go to My profile in your online account to update your contact details.

    We need to know your current mobile number, email and postal address, so we can send you important communications about your loan.

  • My account is in credit - what do I do?

    Your account could be in credit if you've:

    • paid more than the amount due on your statement
    • had a refund.

    A credit shows on your statement as a minus figure with £0 minimum payment due.

    If your account is in credit we'll automatically process a refund to you within 7 to 10 working days.

  • Letting us know about a bereavement

    After you tell us, we’ll make the progress of closing the person’s account as smooth as possible.

    Register a bereavement

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