Managing your account

You can see your:

• balance and recent transactions
• agreed monthly payment amount
• regular payment due date
• terms and conditions
• extra payment details

You can:

• update your mobile number, email and postal address
• change due date
• change bank account details

Log in to your account

You can see your terms and conditions when you log in to your account.

We'll send you an annual statement every year from the date you signed your loan agreement, until it is paid off.

You'll find it in the digital inbox when you log in to your online account. We'll let you know when it's available by sending you an email.

Remember, you can see your recent transactions any time in your online account.

Go to My profile in your online account to update your contact details.

We need to know your current mobile number, email and postal address, so we can send you important communications about your loan.

Your account could be in credit if you've:

• paid more than the amount due on your statement
• had a refund.

If your account is in credit we'll automatically process a refund to you within 7 to 10 working days.

After you tell us, we’ll make the progress of closing the person’s account as smooth as possible.

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