Your IKEA Family credit card account
Need some extra support?
If you need extra support due to physical health, mental health or due to a recent life event such as bereavement, we want to help.
IKEA Family credit card
Frequently asked questions
Accessing your credit card account
How to access, reset your passcode, unlock your account
Managing your credit card account
Managing statements, account details, and credit limits
Spending with your credit card
Using your card, authorise or dispute transactions, digital wallet setup
Rewards from IKEA Family
Help with points and rewards from IKEA Family
Card and PIN
Card activation, PIN support, and lost, stolen, or damaged cards
Instalments
Setting up, managing, or cancelling instalment plans
Repayments/Making a payment
Ways to pay, minimum payments, and due dates
Interest and charges
How interest works, when it’s charged, and ways to avoid it
Cancellations, complaints and claims
How to cancel your card, raise a claim, or complain
Worried about paying?
Help if you’re worried about payments or need advice
